Geumhwa Dopo (Korean Traditional Robe)

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) We accept return(s) if:
-you receive a product different from your order; or you receive a defective product.

**Return Instructions

(1) Post a return request on our email within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish

4) If there is a missing item from your order:

*Contact our customer service center by phone or by email within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

The shipping cost provided is the base rate; additional charges may apply depending on the destination country. If extra shipping fees are required, we will request payment via PayPal through email or DM. Production of your item will begin once all shipping fees have been paid.

 

1.  Shipping Method : Parcel Service
2. Shipping Cost :$20 ~ $70.00 (Costs may vary depending on the weight of the parcel and the delivery address.)
3. Shipping Time : 3 - 14 days
4. Shipping Information :
- Shipping method: EMS
- Shipping Areas: Worldwide
- Period for payment : 3 ~ 14 business days after purchase (Items cannot be shipped on the day of purchase.)

Note on customs duties Customs duty is not included in the overseas purchase.
All duties and taxes will be NOT included in the item price.
Duty (or customs tariffs) is set by the destination country customs authorities.

Please note additional duty, which is not included in the price of the purchased items, may be charged.
This policy abides by the tax laws of each country, DAEHANHANBOK cannot adjust purchase prices for items to help the customers avoid paying additional taxes.

When the delivered item is not picked up, the item will be returned to Korea and it will not be delivered to the delivery address again.
The costs required in the process(Shipping costs for both ways, custom duty, etc.) will be deducted from the payment when the item is returned.